VoIP Outage Status: Resolved
Priority - Critical Affecting System - VoIP Network

Network Status Alert: VoIP Outage at JHB Data Center

Dear valued clients,

We are currently experiencing a VoIP service disruption at our JHB Data Center.

Please be assured that our data center engineers are working diligently to resolve the issue as quickly as possible.

We understand the importance of uninterrupted communication for your business and apologize for any inconvenience this may cause.

For real-time updates and further information, please refer to this network status page. We appreciate your patience and understanding during this time.

Thank you for your continued trust and support.

Update:
VoIP Issues resolved

Last Updated- 20/09/2023 13:14
Date - 20/09/2023 12:55 - 20/09/2023 13:13
VOIP Status: Resolved
Priority - Critical Affecting Other - Core Network issue

Good Morning

We are experiencing network issues via our Cape Town DC.

Main services affected: Cloud PBX 

You may experience slow server connection issues.
Our DC is currently working to resolve the issue.


Last Updated- 07/11/2022 09:29
Date - 07/11/2022 08:24 - 07/11/2022 13:10
CPT DC - Maintenance - ETA 15 Min Status: Resolved
Priority - Low Affecting System - CPT DC - Maintenance

Good Morning all.

We are doing an upgrade at our CPT DC and will be moving servers to new racks and upgrading our core routers.

This is a very low-risk move, same DC same data hall just 10 racks away so we can roll back if needed.

We expected downtime of 15 MIN to 30 MIN.

Affected  Servers/Services:

  • Email Servers
  • All VM Servers
  • Cloud PBX Servers
  • Dedicated Servers
  • Cloud Storage

 

 

We do apologize if we cause any inconvenience.

Please let us know if you have any questions.

Last Updated- 08/07/2022 10:10
Date - 08/07/2022 19:00 - 07/11/2022 09:31
WCS VOIP Incoming & Outgoing Calls Status: Resolved
Priority - Medium Affecting Other - VOIP - Server

We are experiencing a network outage affecting incoming and outgoing calls

 

We are investigating the issue and will revert as soon as we have an update

 

Update 1:

Switched to failover, still investigating, Clients should be back online.

Update 2:

Main link restored

Last Updated- 17/02/2022 23:18
Date - 17/02/2022 10:20 - 17/02/2022 10:30
CPT28 Dedicated Server Status: Resolved
Priority - Medium Affecting System - CPT28 Dedicated Server

Good Day

We have upcoming maintenance windows for CPT28 Dedicated Server.

There will be some brief downtime for Storage increases as well as updates & maintenance 

ETA estimated around 10 min


Western Cloud Support

Last Updated- 07/01/2022 01:10
Date - 28/11/2021 23:20 - 28/11/2021 11:30
VOIP Servers Status: Resolved
Priority - Critical Affecting System - VOIP - Server

Good Day,

Our SIP server is experiencing issues with outbound and inbound calls.
Our Engineers are currently working as fast as possible to resolve this issue.

We do apologize for the inconvenience and will be back online as soon as possible.

 

Please contact us on 023 022 0000 or via Email support@westerncloud.co.za

Western Cloud Support

 

Last Updated- 24/11/2021 12:41
Date - 24/11/2021 12:25 - 24/11/2021 00:30
VOIP Network Status: Resolved
Priority - Critical Affecting System - VOIP - Server

Our VOIP Network is currently experiencing a network Outage

We do Apologize for the Inconvenience. We are working to getting this sorted as fast as possible 

 

#Update 1
Sip Server back online just waiting on confirmation

 

Thank you 
Western Cloud Support

Last Updated- 23/11/2021 14:17
Date - 23/11/2021 11:02 - 23/11/2021 00:30
Western Cloud VOIP Status: Resolved
Priority - Critical Affecting Other - Western Cloud VOIP Server

Good Day,

We are currently experiancing a major outage in JHB affecting our sip servers.

Technicians are currently working to fix the issue. 

 

Further updates will be available here.

Should you need to contact us please send an email to support@westerncloud.co.za or contact 083 441 7929

 

Update 1.

Sip Server back online, Techs are investigating 

 

Update 2.

Sip Server Back Online

Last Updated- 26/05/2021 11:56
Date - 26/05/2021 11:36
VOIP - VODACOM - INCOMING CALL QUALITY Status: Resolved
Priority - High Affecting System - VOIP SIP SERVER

Good afternoon,

 

Please take note of the following:

 

There is an intermittent interconnect technical issue on the Vodacom network, affecting all VOIP Telephone Networks.

 

You may experience lower quality incoming calls due to this problem.

 

This is problem has been escalated to Vodacom and we are in contact with their technical teams .

 

We apologise for any inconvenience and will inform you once the problem has been solved.

 

Thank you for understanding.

 

(UPDATE)

 

Vodacom is still working to resolve the issue, keep in mind only Vodacom lines are affected 

 

For more Information Contact Us on 023 022 0000

Last Updated- 10/04/2021 10:12
Date - 09/04/2021 13:30 - 09/04/2021 22:00